Returns & Refunds Policy
Last updated: July 31, 2026
Return Window
Solevora LLC accepts returns within 30 days of the delivery date for most items purchased through our website. Items must be unworn, in original condition, and include all original packaging, tags, and accessories.
Eligible Items
Returns are accepted for:
- Unworn shoes in original condition with tags attached
- Items in original packaging without signs of wear
- Products purchased directly from solevora.com
Non-Returnable Items
- Items showing signs of wear, scuffs, or damage
- Items without original tags or packaging
- Final sale or clearance items marked as non-returnable
- Gift cards
How to Initiate a Return
- Contact our customer support team at support@solevora.com with your order number and reason for return
- Receive a Return Merchandise Authorization (RMA) number and return instructions
- Pack the item securely in its original box and ship to the address provided
- Include the RMA number on the outside of the package
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method as we cannot be responsible for items lost in return transit.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 5–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
Exchanges
We currently do not offer direct exchanges. To exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label and expedite a replacement or full refund at no additional cost to you.
Contact Us
Questions about returns? Visit our Contact page or email support@solevora.com. Phone support: (305) 233-9835.