Question 1

What types of shoes does Solevora LLC sell?

Accepted Answer

Solevora LLC offers a wide range of footwear including sneakers, running shoes, basketball shoes, boots, sandals, men's shoes, and women's shoes. Our catalog features styles for everyday wear, athletic performance, and seasonal needs.

Question 2

Where is Solevora LLC located?

Accepted Answer

Solevora LLC is based at 1745 Icabod CT NE, Salem, OR 97305. While we primarily operate as an online retailer, customers can reach us by phone at (305) 233-9835 or email at support@solevora.com.

Question 3

How much does shipping cost?

Accepted Answer

Standard shipping is $9.99 for orders under $150. We offer free standard shipping on all orders of $150 or more within the contiguous United States.

Question 4

How long does delivery take?

Accepted Answer

Standard shipping typically takes 5–7 business days after your order is processed. Processing usually occurs within 1–2 business days. Expedited shipping options may be available at checkout for faster delivery.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unworn items in original packaging with tags attached. Return shipping costs may apply unless the return is due to our error. Visit our Returns & Refunds page for full details.

Question 6

How do I track my order?

Accepted Answer

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order anytime using our Track Order page with your order number and email address.

Question 7

Do you offer international shipping?

Accepted Answer

Currently, Solevora LLC ships within the United States only. We are evaluating international shipping options and hope to expand our delivery area in the future.

Question 8

How do I find the right shoe size?

Accepted Answer

Each product page includes available sizes. We recommend measuring your foot and comparing it to the manufacturer's size chart when available. If you're between sizes, we generally suggest sizing up for athletic shoes and boots.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through our secure Stripe checkout. All transactions are encrypted and processed securely. We do not store your full payment card details on our servers.

Question 10

Can I use a coupon code on my order?

Accepted Answer

Yes! Enter your coupon code in the cart page before proceeding to checkout. Only one coupon code can be applied per order. Some coupons may have minimum order requirements or expiration dates.

Question 11

Do I need an account to place an order?

Accepted Answer

No, guest checkout is available. However, creating an account lets you track orders, save items to your wishlist, and enjoy faster checkout on future purchases.

Question 12

How do I contact customer support?

Accepted Answer

Our customer support team is available via email at support@solevora.com or by phone at (305) 233-9835. You can also use our contact form and we will respond within 24 business hours.

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